Cancellation Policy

Right of withdrawal

As a consumer (any natural person who concludes a legal transaction for a purpose that cannot be attributed to their commercial or self-employed professional activity), you can withdraw your contractual declaration within 14 days in text form (e.g. letter, fax, email) or by returning the item. The period begins on the day on which you received the cancellation policy in text form, but not before receipt of the goods by you or the delivery recipient named by you (in the case of recurring deliveries of similar goods not before receipt of the first partial delivery) and also not before before the seller has fulfilled his information obligations according to § 312c paragraph 2 BGB in connection with § 1 paragraph 1, 2 and 4 BGB-InfoV as well as his duties according to § 312e paragraph 1 sentence 1 BGB in connection with § 3 BGB-InfoV.

Timely dispatch of the cancellation or the item is sufficient to meet the cancellation deadline. The revocation must be sent to our postal address.

Revocation consequences

In the event of an effective revocation, the mutually received services must be returned. There is no obligation to replace the use of the item or the value of the use. If you are unable to return the goods received to the seller in whole or in part, or only in a deteriorated condition, you may have to compensate the seller for the value of the goods. This does not apply to the surrender of items if the deterioration of the item is solely due to their inspection – as you would have been able to do in a retail shop. In addition, you can avoid the obligation to pay compensation for a deterioration caused by the intended use of the item by not using the item as if it were your property and refraining from anything that would impair its value. Dispatchable goods are returned at the risk of the seller. You have to bear the costs of the return if the delivered goods correspond to those ordered and if the price of the item to be returned does not exceed an amount of 40 euros or if you have not yet paid the consideration or a contractually agreed partial payment at the time of the cancellation if the price of the item is higher. Otherwise, the return is free for you. Items that cannot be sent by parcel will be picked up from you. Obligations to reimburse payments must be fulfilled within 30 days. The period begins for you when you send your cancellation or the item, for the seller when it is received.

Exclusion of the right of withdrawal

The right of withdrawal does not apply to contracts for the delivery of goods that are made to customer specifications or are clearly tailored to personal needs or that are not suitable for return due to their nature or can spoil quickly or whose expiry date has passed, for the delivery of audio or video recordings or software, provided the data carriers delivered have been unsealed by the consumer, and for the delivery of newspapers, periodicals and magazines, unless the consumer has given his contract declaration by telephone.

When services are provided, your right of cancellation expires prematurely if the contract has been fully performed by both parties at your express request before you have exercised your right of cancellation. This can mean that you still have to fulfill the contractual payment obligations for the period up to the revocation.

End of cancellation policy